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Delete your account

How to delete your account and data in Fairy Clash, published by Arise Technology on Google Play and the App Store.

Option 1: delete it in the game

  1. Open Fairy Clash (by Arise Technology) on your phone.
  2. In the lobby, tap the ≡ button (top right) to open Settings.
  3. Under ACCOUNT, tap Delete account and confirm.
  4. If your account is linked to Google or Apple, sign in again with that account when asked (to confirm you are the owner).

Option 2: request by email

Can't open the game? Email support@arise-technology.com with the subject "Delete account" and your player ID (Profile › ID) or the linked Google/Apple email. We verify the request and delete the account within 30 days.

Data that is deleted

Your player profile (name, player ID, level, heroes, shards, Coins, Diamonds, items, story progress and rank), the Google/Apple link and its email, your friends list and clan membership. Active data is deleted as soon as you confirm; backups are purged within 90 days.

Data that is kept

Purchase records (transaction ID, product, time) are kept for 10 years, or longer if accounting, tax or app-store rules require it, for reconciliation and refunds. Messages already posted in clan chat may remain for up to 90 days. Technical logs without your name are kept for up to 90 days. A deleted account cannot be restored.

Details: Terms and policies, section 2.