Terms and policies
This page explains how Fairy Clash handles accounts, data, virtual items, purchases, and rewarded advertising.
1. Terms of use
By accessing or playing the game, you agree to follow applicable law, avoid cheating or server interference, refrain from intentionally exploiting bugs, and never trade accounts or items outside published channels.
- Keep your account and player ID secure. You are responsible for activity from your device or active session.
- Player names, chat, and submitted content must not contain children's contact details, scams, threats, harassment, hateful or sexual content, excessive violence, or violations of another person's rights.
- We may temporarily lock or restrict an account when we detect cheating, unusual transactions, refund abuse, community-rule violations, or a lawful authority request.
- Material changes to gameplay rules, prices, items, events, or policies will be announced in the game or on this website.
2. Privacy and retention
We collect only the data needed for sign-in, match operation, progress storage, fraud prevention, player support, and purchase handling. This may include player ID, display name, a linked Google email, match history, virtual-item balances, transaction history, technical logs, and clan chat.
- A linked Apple or Google email is used only for account linking and recovery and is not shown publicly to other players.
- Rewarded ads are provided by Google AdMob (Google LLC). On iOS, only if you allow tracking (App Tracking Transparency), AdMob may use your device's advertising identifier (IDFA) to show and measure ads; AdMob may also process your IP address (approximate location), ad interaction data and diagnostics under Google's privacy policy. You can change this anytime in iPhone Settings › Privacy & Security › Tracking.
- You can delete your account yourself in the game: Options › Account › Delete account. You can report or block players from clan chat or the friends list; reports are reviewed within 24 hours.
- Game data is stored on Google Cloud in the asia-southeast1 region. Payment and advertising providers may process data on their own infrastructure under their policies.
- You may request access, correction, or deletion through support. Some records may be retained as necessary for fraud prevention, dispute resolution, accounting, or legal compliance.
- After an account-deletion request, active data is locked immediately, queued for deletion within 30 days, and removed from backups within 90 days. Data required for accounting, disputes, or fraud prevention is separated and access-restricted.
| Data category | Planned retention |
|---|---|
| Profile, progress, and inventory | While the account is active; delete or anonymize after 24 months of inactivity, with advance notice where possible. |
| Linked Google email | Until unlinking or account deletion; up to 30 days in the deletion queue and 90 days in backups. |
| Match history and aggregate telemetry | Detailed data for 12 months. De-identified aggregates may be kept longer for game balancing. |
| Clan chat and content reports | Up to 90 days or the latest 200 messages per clan; active-case evidence for up to 24 months. |
| Login, security, and anti-fraud logs | 12 months; locked-account or dispute records for up to 24 months after closure. |
| Transactions, refunds, and reconciliation | 10 years, or longer if required by accounting, tax, or payment-platform rules. |
| Rewarded-ad and SSV events | 12 months. The game server stores event, player, placement, status, time, and reward references—not the Advertising ID. |
| Support requests and complaints | 24 months after the request is closed. |
Retention may be extended for a lawful request, an unresolved dispute, or system protection. Data is deleted or anonymized when the purpose ends. This policy requires legal review before official publication.
3. Purchases and refunds
Real-money payments are not currently available on this website. If enabled, item bundles and Diamond packs will be sold through the payment system identified in the game and through the App Store or Google Play, depending on platform.
- Before confirmation, players will see the product name, contents, quantity, price, payment platform, and use conditions.
- Digital items are granted only after the transaction is verified. If payment succeeds but items are missing, contact support with the player ID and order ID.
- Refunds follow the payment platform's policy and applicable law. We never ask for a password or card details.
- Refunded, cancelled, disputed, or fraudulent transactions may lead to item removal or an account restriction.
- Purchase support: support@arise-technology.com. Target response time: 3 business days.
4. Virtual items and Diamonds
Coins, Diamonds, hero shards, chests, frames, and other items are in-game usage rights. They are not money, cannot be redeemed for cash, and may not be transferred or traded outside the game.
- Balances and rewards are server-authoritative. A client display, screenshot, or personal statement does not independently create an entitlement.
- If real-money Diamonds are enabled, they are usable only in Fairy Clash and not in another game.
- Bundle prices, contents, purchase limits, and event duration are shown before confirmation.
- Event items and season rewards may expire. Their expiration and unclaimed-reward handling must be disclosed before participation or purchase.
5. Chests and randomized rewards
Some chests may contain randomly selected rewards. If a randomized chest is sold for real money or for Diamonds purchased with real money, the information required by law or platform policy will be shown in the game at the point of purchase.
- The exact reward categories and quantities shown at confirmation apply to that transaction.
- Shards for an already-owned hero may be handled under the in-game duplicate-shard rules.
- A specific item is not guaranteed unless the product description explicitly says so.
- Chests, Diamonds, and items cannot be redeemed for cash or cash prizes.
6. Rewarded advertising
When enabled on Android or iOS, the game plans to use Google AdMob and may use approved networks through AdMob Mediation. WebGL advertising is not enabled. Watching an ad is optional, and the reward is shown before playback; declining an ad does not remove access to core gameplay.
- A reward is granted once only after the system verifies a valid completed view.
- Daily, event, or account limits may apply and will be displayed in the game.
- If an ad fails to play or verification fails, a reward may not be granted immediately. Contact support with the player ID and incident time.
- The Google Mobile Ads SDK may process IP address, ad interactions, diagnostics, and device or account identifiers for ad delivery, measurement, and fraud prevention under Google's policies.
- The game requests privacy choices before loading ads when law or platform policy requires and provides a Privacy Settings entry for later changes.
- For minors or users of unknown age, the game uses restricted, non-personalized, age-appropriate advertising settings.
- Fake clicks, automation, or SDK tampering to obtain rewards is prohibited.
7. Children and minors
The game may be accessible to minors. Guardians should help children understand the rules and avoid sharing real names, addresses, phone numbers, emails, schools, or financial details in chat.
- Purchases require consent from the payment-account owner or guardian.
- We do not intentionally ask children to send identity documents or private contact details through chat.
- A guardian may contact us to report content, request account support, or ask about a child's data.
- Age gates, parental controls, and age-appropriate advertising will be disclosed before monetization launches.
8. Community rules and complaints
Clans and social features may contain player-generated content. Report an abusive message or account through support and include the player ID, time, clan name, and a screenshot where available.
- Do not post another person's personal data without permission.
- Do not impersonate, scam, solicit money, advertise outside services, or distribute dangerous links.
- We may hide or remove content, restrict chat, or lock an account to protect the community.
- Account, transaction, and content complaints are accepted at support@arise-technology.com.
9. Account locks and appeals
Enforcement is based on severity and evidence and may include a warning, chat restriction, temporary lock, or permanent lock. An emergency lock may be applied before review is complete to prevent fraud or protect players and systems.
- Reasons may include cheating software, intentional exploit abuse, fraudulent transactions or ads, refund abuse, severe harassment, scams, account trading, or a lawful authority request.
- A lock notice states the reason category, start time, duration for a temporary lock, and appeal method. Technical details that could help bypass anti-cheat controls are not disclosed.
- Temporary locks normally last 1–30 days. Permanent locks are reserved for severe violations, repeat offenses, or evidenced transaction fraud.
- Appeal within 30 days at support@arise-technology.com with the player ID, incident time, explanation, and evidence. We acknowledge receipt within 2 business days and target a response within 7 business days.
- Where staffing allows, a reviewer who did not make the original decision handles the appeal. Outcomes may uphold, shorten, or remove the lock, or request more information.
- During a lock, data and items remain unless an item must be removed because of a refund, fraud, or the violation itself. Player records are changed only through audited admin commands.
10. Contact and policy changes
Contact: support@arise-technology.com. When a policy changes, we update the revision date here and provide an in-game notice if the change materially affects player rights.
Before official release, these policies must be reviewed against the actual legal entity records, data procedures, platform agreements, and payment model.